Cancellation policy
If the customer is a company (§ 14 BGB), he has no right of cancellation. The right of cancellation only applies to consumers within the meaning of § 13 BGB.
Right to cancel
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third person named by you, who is not the carrier, took or has taken ownership of the delivery.
To exercise the right to cancel, you must inform us (Mayer Ute e.K., Ringstr. 7, 89426 Wittislingen, Deutschland, info@mayer-chess.de, Telefon: +49 9076 95830) of your decision to cancel this contract by a clear statement (for example a letter sent by post or e-mail). You can use the attached sample cancellation form, but this is not mandatory.
In order to comply with the cancellation period, it is sufficient that you send the notification of the right of cancellation before the expiry of the cancellation period.
Consequences of cancellation
If you cancel this contract, we have to refund all payments we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same method of payment that you used for the original transaction, except we specifically agreed otherwise with you. We may refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, depending on which is earlier.You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract. The deadline is fulfilled if you send the goods before the deadline of fourteen days has been reached. You cover the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value was caused by handling the goods in a way that is not required to check their condition, properties and functionality.
The right of cancellation does not apply to the following contracts:
- Contracts for the supply of goods which are not pre-manufactured and for the production of which is based on the consumer's individual choice or which are clearly customized to the personal needs of the consumer.
- Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
- Contracts for the supply of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.
Sample of the cancellation form
(If you wish to withdraw from the contract, please complete this form and return it to us).
- To Mayer Ute e.K., Ringstr. 7, 89426 Wittislingen, Deutschland, info@mayerchess.de
- I/we (*) herewith cancel the contract that I/we (*) closed for the purchase of the following goods (*)/the service (*)
- Order date (*)/ Delivery date(*)
- Your Name(*)
- Your Adress (*)
- Signature (*)
- Date (*)
Different return costs regulation for Germany
We shall bear the direct costs of returning the goods if the return is made within Germany.
Return labels
Without affecting your legal rights, you will be provided with free return labels for your return shipment within Germany. When using these return labels, the return shipment is free of charge for you. The return label will be provided to you by e-mail. You can drop off the return shipment at a parcel store of the relevant provider in Germany.